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  • Is it safe to receive packages?
    Yes, our health and safety are the top priority. We take the necessary precautions to ensure the highest safety standards are being met—including frequent hand washing, strict social distancing, and sanitizing of all products and packaging. In addition to following the CDC guidelines, we are increasing our cleaning and sanitation process of all products and packaging.
  • Will there be any delays with shipping due to COVID-19?
    While our shipping turnaround time is generally 2-4 business days, we have seen that third party shipping partners experience delays with shipping in some regions. We extend our most sincere apologies for any delays that you may experience with shipping, but rest assured that getting your package to you in the shortest time possible is our goal!
  • Does all the spices have sodium?
    No, a few of our spices have no sodium, and are packed with all bold flavor and fresh herbs. The spices that does have sodium are all less than 15g of sodium.
  • Are Deelectable spices vegan friendly?
    Yes! Deelectable spices are friendly with any diet!
  • I seen a recipe posted on social media, how do I locate it on the site?
    All recipes that are posted on our social media pages can be found on our recipes shop page. Please visit our shop and search for the recipe by name or sort the recipes in alphabetical order to find all your favorites!
  • Are the Deelectable recipes available in print copies?
    Unfortunately, the Deelectable recipes are not available in print copies. Subscribe to our mailing list and be the first to know when print copies become available.
  • How do I book services?
    To book catering, packaged lunch or private chef services, go to the book online tab located at the top of the page. Select the service you would like to book, select the date and time, then select the menu OR party size deposit, will also need to complete a short form with your contact information and the preferred menu and party size. Once we receive the booking request and deposit, we will reach out to confirm the date, time and menu, as well as send an itemized invoice for any remaining balances. Once payment is made you're all set!
  • How much advance notice is required to book services?
    We prefer at least a week's notice prior to bookings for 50 people or more to ensure the best possible service. However, we accept bookings within 72 hours of the event date. Bookings that are made within 72 hours of the event date must be paid in full at the time of the booking. Bookings that are made outside of the 72 hour window are considered last minute bookings and is subject to a last minute booking fee of $200.
  • Are deposits required when booking services?
    Yes. Deposits are to be paid at the time of booking. Select your party size during booking checkout and pay the deposit that is reflected for that party size. Date is not secured until deposit is received.
  • When is the balance for my booking due?
    All balances must be paid in full 7 days prior to the event date. If balances are not paid in full 7 days prior to event date, booking may be cancelled and deposits will be forfeited.
  • How much notice is needed to change or cancel my booking?
    If client needs to reschedule or cancel, a 72-hour notice must be given, and the deposit will be refunded or applied to future service dates. If a 72-hour notice is not given, the deposit is forfeited. In the event of DeeLightful cancelling or rescheduling, all deposits will be returned the same business day.
  • What is the delivery and set up fee?
    The standard delivery fee is $35, and the standard delivery plus set up fee is $65. The delivery and set up fee does not include plates, napkins, utensils or food warmers. These items can be purchased at an additional cost, please refer to our catering menu for add on items.
  • What is the hourly serving rate?
    Our hourly serving rate is $75 per hour. This price is factored into private chef services for party durations of 2 hours with less than 10 attendees.
  • I had an issue with your staff at an event, what should I do?
    Customer satisfaction is our number one priority! If you encounter an issue with any of our assigned gig staff at our event such as no shows, tardiness, lack of supplies, customer services issues, etc. please contact us immediately. Please be sure to include as many details as possible about the staff and the issue. Please include any photos and videos if possible.
  • Do I need to purchase groceries or kitchenware prior to my booking?
    Nope! We will bring everything needed to make your dinner date memorable and stress free.
  • How can I buy a gift card?
    Gift cards are available in the DeeLightful store and can be purchased at a minimum of $50 and a maximum of $500.
  • I am having issues checking out, what should I do?
    If you’re experiencing issues with checking out, try refreshing the browser, if that does not help, please close the browser, and reopen it. If you still experience issues, please contact us and we will assist you with placing your order.
  • Does DeeLightful offer wholesale?
    Yes! We offer wholesale to restaurants, shop and store owners, as well as indivduals and families with resellers permits. Contact us for wholesale orders. You will be required to complete a wholesale application and submit to us via email.
  • What are DeeLightful Dollars?
    DeeLightful Dollars are our loyalty rewards points that you earn every time you shop or book a service.
  • How can I earn DeeLightful Dollars?
    You will earn rewards points every time you make a purchase. For every $1 spent, you will earn 10 points, 100 points= 10% off all products, 1000 point= 15% off all services. Points are limitless and you can earn them with any of the following: Your Birthday- 200 points Make a Purchase- 20 points for every $1 spent Follow DeeLightful Foods on Instagram- 50 points Subscribe to Mailing List- 50 points Purchase Subscription Plan- 30 points Like DeeLightful Foods on Facebook- 25 points Book Service- 20 points Write Review on Google- 100 points Submit Photo OR Tag Us On Social Media- 75 points
  • How do I keep track of my DeeLightful Dollars?
    You can track your rewards points by logging into your account and clicking on “my rewards".
  • Can I redeem my DeeLightful Dollars for cash?
    Unfortunately, DeeLightful Dollars aren’t a form of currency, yet! So, we cannot redeem the rewards for cash, but reward points can be applied to DeeLightful purchases, including gift card purchases. Simply login and apply your balance at checkout.
  • What if I forgot to add my DeeLightful Dollars to my purchase?
    If your order has not been processed, please contact our customer service team and advise them that you need to apply DeeLightful Dollars rewards points to your most recent order. If it is no biggie, let your rewards points add up and use them towards your next purchase. Rewards points are limitless, let them add up until you can take yourself on a DeeLightful shopping spree!
  • Does my DeeLightful Dollars expire?
    Nope! You can let your dollars add up over time and they will always be there waiting for you.
  • How long before my order arrives?
    Processing of orders is up to 3 business days (does not include weekends or holidays). After processing is completed, all orders are shipped using 2 day priority shipping. Once processing is completed, you will receive an email notification with a tracking number. Tracking activity will be available within 24 hours, as the shipping partner requires time to scan and route packages.
  • How do I check the status of my order?
    Once your order ships, you will receive an email with a tracking number. Tracking activity will be available within 24 hours, as the shipping partner requires time to scan and route packages. You can also review your orders by visiting the order history section of your account.
  • Can I change or cancel my order once it has been processed?
    Unfortunately, if your order has been shipped, it cannot be changed or cancelled. However, if you have not received a tracking number and would like to edit or cancel your order, please contact our customer service team via the Contact Us page.
  • What do I do if I have not received my order?
    Once orders are dropped off to the shipping carrier, we have no control over the package. However, all orders are protected by carrier insurance. If an order is not received, please contact us immediately and we will launch an investigation. Please retain all proofs of payments and non-delivery.
  • Can I pick my order up instead of having it shipped?
    Unfortunately, we do not offer pickup or drop off services.
  • Where do you ship to?
    We currently ship throughout the United States and Canada. We are always looking to expand our territory! Please contact us with any shipping suggestions.
  • What is the Deelectable Dash Club?
    The Deelectable Dash club is our all-inclusive, all access subscription box! Members only pricing on Spice Bundles Monthly replenishment of Deelectable Spices Customizable spice boxes- you choose which 9 spices you want in your monthly box! 3 Membership Tiers to choose from Exclusive access to new products and services Free shipping on orders over $45 Returns and exchanges within 14 days of purchase Access to our virtual instructor led fitness workouts Free Monthly Meal Plan New Recipes Weekly DeeLightful Freebies- includes apparel & kitchenware! No obligation, cancel at any time!
  • Why should I join the Deelectable Dash Club?
    Because it's poppin! But no seriously, being a member means a discount on EVERY order! You will also receive free shipping on orders over $45, plus the ability to exchange or return unopened, unused items within 14 days if they don’t work for you! As a Deelectable Dash club member, you will be the first to know about new products, exclusive sales, and discounts. The monthly charge gives you an automatic replenishment of the selected size Deelectable Spice bundle, which includes all 9 of our spices, the ability to customize your spice bundle at no additional cost, new DeeLightful products, weekly recipes, free shipping, plus we’ll throw in some freebies just for hanging out with us! Plus, an all access pass to our virtual, instructor led fitness workouts and monthly meal plans.
  • How much does the Deelectable Dash Club cost each month?
    The Deelectable Dash club has 3 membership tiers to choose from. Memberships start at $24.99 per month, unless you cancel, in which case you will not be charged. Please visit the subscriptions page for full membership tiers, details and pricing.
  • How do I join the Deelectable Dash Club?
    From our shop page, select the spice bundle that best fits your lifestyle, you will see the option to make a one time purchase or subscribe at the discounted price, enter your personal and payment details, click submit, and get ready to be DeeLighted! Membership dues will be deducted at the time of joining and on the same day each following month, unless you opt out.
  • Does the Deelectable Dash Club allow me to return or exchange items?
    Yes, as a club member, you can return or exchange unopened, unused products within 14 days.
  • I have a new payment card or account, what should I do?
    If your payment information has changed, you will need to login to your account, select "my wallet" and update the payment information to prevent any cancellation of subscriptions. In the event of a payment not being successfully processed, the subscription will be cancelled. If you wish to continue your subscription, you must purchase a new subscription.
  • Can I cancel my Deelectable Dash Club membership?
    Of course! Memberships don’t work for everyone, which is why we made it super easy to cancel. Simply login to your account and click “my subscriptions” select cancel and you will receive an email confirming the membership cancellation. You will still be able to use membership balance after cancelling. Membership balances do not expire after cancellations.
  • I am unable to login to my account, what should I do?
    Please note, your username is the email address you used when you first opened the account. If you forgot your password, simply click the “forgot password” link and follow the steps to reset your password. You will receive an email with instructions on resetting your password. If you don’t remember the email used when creating the account, please contact our customer service team.
  • How do I locate my order history?
    Login to your account and click on “my orders”
  • How do I update or delete my personal or payment information?
    Login to your account and click on “billing and shipping”. Be sure to save your updated information before exiting.
  • How do I stop receiving DeeLightful emails?
    We never want to bombard you with information that you don’t feel is valuable. To unsubscribe from our emails, simply scroll to the bottom of any email and click “unsubscribe”. That’s it, you’ll never hear from us again, unless you want to!
  • How do I return an item?
    DeeLightful’s top priority is to provide quality products that you will absolutely love! We are so confident that you will love your DeeLightful products that we currently do not accept returns or exchanges. ALL SALES ARE FINAL. Exceptions made for members only, see membership for more details. NO RETURNS OR EXCHANGES ON PERISHABLE ITEMS.
  • What should I do if my order is incorrect?
    In the event of receiving an incorrect order, you have 7 days from the date of delivery to inform our customer service team of the error. After we have been made aware of the error, you will be given the option to exchange the items or receive a full refund for the inconvenience.
  • What is the refund policy?
    ALL SALES ARE FINAL. We do not issue refunds for booked services or products. Exceptions are only made in the event of damaged products.
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